A NOTE FROM OUR TEAM

While we continue to navigate and respond to current events, The Dashing Gents is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders and refunds to you as quickly as possible. That said, due to the impact of COVID-19 on our fulfillment center—and on shipping carriers nationwide—we anticipate that both order and return processing may take longer than usual. Thank you for your patience and understanding during this time.

ORDER & SHIPPING CONFIRMATION

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order and backorder).

WHERE WE SHIP

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to APO/FPO addresses.

SHIPPING COSTS

The Dashing Gents offers USPS or UPS shipping on all orders. Orders over $99.00 (within the Continental U.S.) receive $4.99 standard flat-rate shipping. For orders outside of the continental U.S. or under $98.99 standard shipping rates apply via USPS or UPS (5 to 7 business day transit). No handling fee or service charge is added to shipping company fees.

To qualify for $4.99 standard flat rate shipping, the order subtotal must be $99.00 after discounts and before tax and shipping.

Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Expedited shipping is only available to shipping addresses within the contiguous United States. Due to UPS delays, 2-day and 3-day expedited shipping is not guaranteed therefore, The Dashing Gents will not be offering the shipping frequency at this time.

DELIVERY ISSUES

If the shipper is unable to deliver a shipment and makes attempts to schedule redelivery or supply a pick up location, the client is responsible for making reasonable effort to pick up the shipment or contact and coordinate with the shipper for redelivery.

If the client fails to assist in the delivery and the shipment is returned to The Dashing Gents, the client is responsible for the original shipping fees, return fees, as well as re-shipment fees.

INCORRECT ADDRESS:

When placing an order, you acknowledge that the shipping address you provided for your order is correct. If your order is not delivered to you due to an error in the shipping address and it is returned to The Dashing Gents, The Dashing Gents will either:

  1. a) refund the cost of the product, but not the shipping, or
  2. b) reship the product to the correct address for an additional shipping cost.

If your order is not delivered to you due to an error in the shipping address and is NOT returned to The Dashing Gentsor becomes lost, The Dashing Gents is not responsible for the package and will not provide any refunds.

TAXES

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

RETURN POLICY

Non-Returnable Items:

  • Open or used products
  • 2 oz trial and travel size products.
  • Used accessories, including but not limited to combs, brushes, clips, bonnet, turban, etc.
  • Open supplements, including tea, vitamins, and Gummies.
  • Certain items, including but not limited to clearance or final sale products, may not be eligible for return. Please refer to the product details at the time of purchase for any specific return restrictions.

Non-Damaged Returns

Hair care, styling, and skin care products are eligible for return within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund.

If used products are returned to The Dashing Gents without prior approval, a refund/store credit will not be issued. Products will only be returned to the client at client’s shipping expense.

Tools:

Styling tools, such as hair dryers, curling irons, brushes, and heat caps, must be returned within 7 days of delivery, unopened and unused for a refund, minus original and return shipping charges. Open or used styling tools are not eligible for return/refund.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be issued to you. If the item was not marked as a gift when a purchased, or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

Shipping Fees:

The Dashing Gents charges USPS fees for all returns. Shipping fees are not refundable. If a return is approved and issued, a refund or store credit will be processed minus original and return shipping fees.

For US returns:

  1. For returns, please reach out to returns@thedashinggents.shop or call (505) 285-5028, Mon-Fri, 9 am-5 pm MST / 10am-8pm EST. For emails, use the subject header, “Start A Return.” List your order number, the item you are returning, and the reason for your return. If your items is eligible for return, we can issue a pre-paid shipping label to you.
  2. You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a drop-off location. If you would like to use your own return shipping method (US orders only), we will issue you a return form and reference number as well as return instructions. Once filled out, pack return items in original condition with return form and send to:

The Dashing Gents C/O Returns
1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110

Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

  1. Please note that haircare, skincare, makeup, and fragrance items that have been opened, tried or tested are not eligible for return or exchange.
  2. Please email returns@thedashinggents.shop  with your order number to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.
  3. Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at returns@thedashinggents.shop and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
  4. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.

If you have any further questions, please email info@thedashinggents.shop

DAMAGED SHIPMENTS

The Dashing Gents takes extraordinary precautions to ensure that deliveries arrive safely to your door; however, there are some incidents that are beyond our control.
If you receive a shipment from The Dashing Gents with leakage or damage to the order, please take the following steps to submit a claim for replacement:

  1. Please take photos/videos of the contents of the box, box, and damaged areas of the product(s).
  2. Please email returns@thedashinggents.shop as soon as possible with our order number, a list of items that are damaged, along with photos/videos.
  3. Please do not dispose of any of the contents or box as these may need to be picked up and inspected by the shipping carrier.

Precautions: Items that are reported damaged upon delivery without photos/videos or have been disposed of without the ability for pick up and inspection are not eligible for refund or replacement.

A The Dashing Gents Returns specialist will return your message as soon as possible with further instructions.

LATE RETURNS

Any item returned after 30 days of receipt is not eligible for refund.

ITEMS NOT ELIGIBLE FOR RETURN

Open or used products are not eligible for return. Please note that we do not accept returns of gift cards, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.

EXCHANGES

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We recommend returning the unwanted item and placing a new order.

RECEIVING A REFUND

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less a the return label fee if applicable. Any duties paid for orders shipped to Canada and will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Some of the products we sell are shipped directly by the vendor. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can complete your shipment.